Terms of Service

Effective Date: June 9, 2026  |  Last Updated: June 9, 2026

1. Acceptance of Terms

Welcome to Chopt ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Chopt, governing your access to and use of our website located at chopt-meal.click (the "Site"), as well as any related services, features, content, and functionality offered by us (collectively, the "Services").

By visiting our website, placing an order, creating an account, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference. If you are accessing or using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

These Terms apply to all visitors, users, customers, and others who access or use the Services. You must be at least 18 years of age, or the age of majority in your jurisdiction, to use our Services. By using the Services, you represent and warrant that you meet this age requirement.

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically for updates.

2. Description of Services

Chopt is a food-focused business operating in the United States, dedicated to providing customers with high-quality food products, meal options, and related culinary services. Our Services may include, but are not limited to, the following:

• Online ordering of food items, meals, and related products through our website at chopt-meal.click;
• Providing information about our menu offerings, ingredients, nutritional content, and dietary accommodations;
• Facilitating delivery, pickup, or catering arrangements as available in your area;
• Managing customer accounts, order history, and preferences;
• Offering promotional deals, discounts, and loyalty program benefits where applicable;
• Providing customer support and assistance related to orders and inquiries;
• Publishing food-related content, recipes, blog posts, and other informational materials.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services. Availability of certain menu items, features, or services may vary by location, season, or other factors outside our control.

Our food products are prepared in facilities that may handle common allergens including, but not limited to, nuts, dairy, gluten, soy, eggs, shellfish, and fish. It is your responsibility to inform us of any food allergies or dietary restrictions prior to placing an order. We strongly recommend consulting with our staff if you have serious food allergies. While we make reasonable efforts to accommodate dietary needs, we cannot guarantee a completely allergen-free environment.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing orders;
• Maintain the security and confidentiality of your account credentials;
• Promptly notify us of any unauthorized use of your account or any other security breach;
• Use our Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations;
• Treat our staff, representatives, and other customers with respect and dignity;
• Pay all charges and fees associated with your orders in a timely manner.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities in connection with our Services:

Violation of these prohibitions may result in immediate termination of your account, refusal of service, and/or referral to appropriate law enforcement authorities. We reserve the right to investigate and take appropriate legal action in response to any illegal or unauthorized use of our Services.

4. Intellectual Property Rights

The Site and its entire contents, features, and functionality — including but not limited to all text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, and the selection, arrangement, and presentation thereof — are owned by Chopt, its licensors, or other content providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Chopt name, logo, brand marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Chopt or its affiliates or licensors. You must not use such marks without the prior written permission of Chopt. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use. This license does not include:

• Any resale or commercial use of the Site or its contents;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of the Site or its contents;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use terminates the permission or license granted by us. If you believe that any content on our Site violates your intellectual property rights, please contact us using the information provided in the Contact section of these Terms.

5. Account Registration and Security

To access certain features of our Services, you may be required to create a user account. When registering, you agree to provide accurate and complete information and to keep your account information updated. You are responsible for safeguarding your password and for all activities that occur under your account.

You agree to notify us immediately at [email protected] of any unauthorized access to or use of your username or password or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

We reserve the right to disable any user account at any time, in our sole discretion, including if, in our opinion, you have violated any provision of these Terms.

6. Payment Terms

6.1 Pricing and Fees

All prices for food items and services are displayed in United States Dollars (USD) and are subject to change without prior notice. Prices listed on our website do not include applicable sales taxes, delivery fees, service charges, or gratuities unless otherwise stated. The total cost of your order, including all applicable fees and taxes, will be displayed to you prior to the completion of your purchase.

6.2 Payment Methods

We accept various forms of payment as indicated on our website at the time of purchase. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your chosen payment method for the total amount of your order.

6.3 Order Confirmation

Your order is not confirmed until you receive a written order confirmation from us via email. We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

6.4 Refunds and Cancellations

Refund and cancellation policies vary depending on the nature of the order, including whether it involves delivery, pickup, or catering services. In general, due to the perishable nature of food products, all sales are considered final once an order has been prepared. If you experience a quality issue or error with your order, please contact us within 24 hours of receipt at [email protected], and we will work to resolve the issue on a case-by-case basis. Catering orders may be subject to separate cancellation deadlines and fees as specified at the time of booking.

6.5 Taxes

You are responsible for all applicable taxes associated with your purchases. We will collect and remit applicable sales taxes as required by federal, state, and local laws. Tax rates may vary based on your location and the nature of the items purchased.

7. Food Safety and Allergen Disclaimer

Chopt is committed to food safety and complies with all applicable federal, state, and local food safety regulations, including standards set forth by the U.S. Food and Drug Administration (FDA) and applicable state and local health departments.

While we take every reasonable precaution to maintain the safety and quality of our food products, we cannot guarantee that our products are free from all allergens or contaminants. Our facilities may process food items containing major allergens including peanuts, tree nuts, milk, eggs, wheat, fish, shellfish, soybeans, and sesame.

8. Disclaimer of Warranties

YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability — we do not warrant that our products or services will meet your expectations or requirements;
• Fitness for a particular purpose — we do not warrant that our services or products are suitable for any specific dietary need, health goal, or other particular purpose;
• Non-infringement — we do not warrant that the content of our Site does not infringe the rights of third parties;
• Accuracy and reliability — we do not warrant that the information on our Site is accurate, complete, current, or error-free;
• Uninterrupted access — we do not warrant that access to our Site will be uninterrupted, timely, secure, or free from errors or viruses.

No advice or information, whether oral or written, obtained by you from Chopt or through the Services shall create any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities;
• Loss of data or goodwill;
• Costs of substitute goods or services;
• Personal injury or property damage of any nature;
• Unauthorized access to or alteration of your transmissions or data;
• Any other damages arising out of or in connection with your use of the Services.

THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, AND EVEN IF CHOPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN JURISDICTIONS WHERE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, CHOPT'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN ANY CASE, CHOPT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO CHOPT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.

10. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its parent company, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Site or Services;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Your violation of any applicable law, regulation, or government order;
• Any content you submit, post, or transmit through our Services;
• Your negligent or wrongful conduct;
• Any false or misleading information provided by you in connection with the Services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Chopt.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or content that are not owned or controlled by Chopt. These links are provided solely for your convenience. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or the information, products, or services available on such websites.

We encourage you to review the privacy policies and terms of service of any third-party websites or services that you visit. Your access to and use of third-party websites is governed solely by the terms and conditions of those websites.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Chopt operates, without regard to its conflict of law provisions. Where applicable, the Federal Arbitration Act, federal consumer protection law, the Federal Trade Commission Act (FTC Act), and other applicable federal laws shall apply.

For customers located in California, these Terms are also subject to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable California state consumer protection laws.

Any legal action or proceeding arising under or relating to these Terms or your use of the Services that is not subject to arbitration shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue in such courts.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] and providing a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. This informal dispute resolution process is a condition precedent to initiating any formal proceedings.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any products purchased through our Site shall be resolved by binding arbitration administered by a recognized arbitration body, such as the American Arbitration Association (AAA), in accordance with its then-current Consumer Arbitration Rules.

The arbitration shall be conducted in English and, unless otherwise agreed, shall take place in the United States in a location mutually agreed upon by the parties. The arbitrator's award shall be final and binding, and judgment may be entered upon such award in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND CHOPT EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You and Chopt expressly waive the right to participate in class action lawsuits or class-wide arbitration. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.

13.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

14. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you use or access our Services. We reserve the right to terminate or suspend your access to the Services, with or without notice, for any reason, including but not limited to:

• Breach of any provision of these Terms;
• Requests by law enforcement or other government agencies;
• Discontinuance or material modification of the Services;
• Unexpected technical or security issues;
• Extended periods of inactivity in your account;
• Non-payment of fees owed.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations that arose prior to termination, including outstanding payment obligations.

15. Changes to Terms of Service

We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms of Service by posting revised terms on our website at chopt-meal.click. We will make reasonable efforts to notify users of material changes through our website, by email, or through other communication channels available to us.

Changes to these Terms will become effective upon posting to the Site unless otherwise stated. The date of the most recent revision will be indicated at the top of these Terms. Your continued use of the Site and Services following the effective date of any changes constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using our Services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

16. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) for California residents, and other applicable state privacy regulations.

By using our Services, you consent to the collection and use of your information as described in our Privacy Policy. If you have questions or concerns about how we handle your personal data, please contact us at [email protected].

17. Force Majeure

Chopt shall not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to acts of God, floods, fires, earthquakes, natural disasters, pandemics, epidemics, acts of war or terrorism, civil unrest, government restrictions, supply chain disruptions, labor disputes, utility failures, or failures of third-party service providers.

In the event of a force majeure event, we will make reasonable efforts to notify you and to resume performance of our obligations as soon as reasonably practicable. If such an event continues for a period of thirty (30) days or more, either party may terminate any affected orders without liability, subject to refunding any prepaid amounts for unperformed services.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be construed as if the invalid, illegal, or unenforceable provision had never been included.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision herein. Notwithstanding the foregoing, if the class action waiver in Section 13.3 is found to be unenforceable, the entire arbitration agreement in Section 13 shall be null and void.

19. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Chopt on the Site, constitute the entire agreement between you and Chopt with respect to your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter.

No waiver by Chopt of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Chopt to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Assignment

You may not assign or transfer these Terms, or any rights or obligations under these Terms, without the prior written consent of Chopt. Any attempted assignment without such consent will be null and void. Chopt may assign these Terms or any rights or obligations hereunder at any time without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

21. Electronic Communications

By using our Services and providing us with your email address, you consent to receive electronic communications from Chopt, including but not limited to order confirmations, receipts, promotional materials, policy updates, and service-related notices. You agree that any notices, agreements, disclosures, or other communications we send to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in such communications or by contacting us directly. Note that even if you opt out of promotional communications, we may still send you transactional or service-related communications as necessary for your use of the Services.

22. Feedback and User Submissions

If you provide us with any feedback, suggestions, reviews, comments, or other submissions regarding our products or Services ("Feedback"), you grant Chopt a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback throughout the world in any media.

You represent and warrant that you own or control all rights in and to the Feedback you provide, and that such Feedback does not violate any third-party rights or applicable laws. You acknowledge that Chopt is under no obligation to use your Feedback and may use it without compensation to you.

23. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, your rights, or our Services, please do not hesitate to contact us. We are committed to resolving your concerns promptly and professionally.